Got a question? We’ve got answers.
Whether you're choosing your ideal shade, building the right routine, or simply need more details, our team is ready to assist you with expert advice and honest guidance - before and after your purchase.
How quickly will I get a response?
We usually reply within 24 hours during business days (Sunday–Thursday).
Can I contact Troya on WhatsApp?
Yes. You can send us a message on WhatsApp for faster assistance.
Do you have a physical store?
Currently, Troya products are available online and through select partner salons.
What information should I include in my message?
Please share your full name, order number (if applicable), and a clear description of your question.
Can I get help choosing the right product?
Absolutely. Our team can guide you based on your hair type, concerns, and goals.
How much is the shipping fee?
Free shipping on all orders above 950 EG for a limited time. Please see our shipping policy for details.
How much is the shipping fee?
Free shipping on all orders above 950 EG for a limited time. Please see our shipping policy for details.
