Refund policy

 

We want you to have a smooth and satisfying shopping experience.

1. Return Eligibility

You may request a return within 14 days of receiving the order if:

  • The product is unused
  • The product is unopened
  • The product is in its original condition and packaging

2. Exchange Eligibility

We offer exchanges if:

  • The product arrives damaged
  • A wrong product was delivered
  • There is a manufacturing defect

3. Return Process

  1. Contact us via email or phone
  2. Provide your order number
  3. Send clear photos (if the product is damaged)
  4. We will review the request within 48 hours

4. Shipping Costs

  • For returns due to personal preference:
    The customer may bear the shipping cost
  • For damaged, defective, or wrong products:
    We cover all shipping fees

💵 Refund Policy

When Do You Receive a Refund?

Refunds apply if:

  • You return the product within 14 days
  • The product is damaged, defective, or incorrect

Refund Method

Once we receive and inspect the product:

  • Refunds are issued via the same payment method used in the original order
  • Refunds take 3–7 business days, depending on the bank/payment provider

Refund Delays

Some banks may need extra processing time.