Terms of service


Troyapharma.com

Welcome to Troyapharma. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read this page carefully before using the website or placing any order.

1. Use of the Website

By using this website, you confirm that you:

  • Are of legal age to make purchases
  • Will use the website for lawful purposes only
  • Will not use any content or services for harmful or illegal activities

2. Products & Pricing

  • We strive to provide accurate information about our products; however, unintentional errors may occur.
  • All prices displayed on the website include / do not include taxes (choose based on your system), and are subject to change without prior notice.
  • Product colors may vary slightly due to lighting or screen display differences.

3. Orders & Payment

  • An order is considered accepted once the payment is confirmed and an order number is generated.
  • We reserve the right to refuse or cancel any order for reasons including but not limited to:
    • Out-of-stock items
    • Pricing errors
    • Incorrect or incomplete shipping/payment information
  • All payments are secure and processed through trusted payment providers.

4. Shipping & Delivery

  • Orders are shipped through certified courier companies.
  • Delivery time depends on the customer’s location and the courier service.
  • We are not responsible for delays caused by shipping companies; however, we always assist in following up on shipments.
  • Customers must ensure that their shipping address is accurate before completing the order.

5. Return & Exchange Policy

Our Return & Refund Policy applies as stated on our dedicated policy page.

6. Order Cancellation (Before Shipping)

  • You can cancel your order before it is shipped by contacting our customer support team.
  • After the order is shipped, the standard return policy applies.

7. Intellectual Property Rights

All content on the website—including:
texts, images, designs, trademarks, product descriptions—
is the property of Troyapharma and may not be used, copied, or reproduced without written permission.

8. Data Privacy

Your personal data is handled according to our Privacy Policy available on the website.
By using the site, you agree to this policy.

9. Legal Disclaimer

We are not responsible for:

  • Misuse of any product by the customer
  • Any damages resulting from the use of the website
  • Technical issues beyond our control such as internet failure or courier delays.

10. Changes to the Terms

We reserve the right to update or modify these Terms & Conditions at any time.
Changes become effective immediately upon posting on the website.